FLAGSTAFF YOUTH RIDERS, INC. (FLYRS) REFUND POLICY
It is the registrant’s responsibility to know and understand these refund policies upon registering for a FLYRS program. We realize that exceptional circumstances may arise. FLYRS will CONSIDER refund requests for exceptional circumstances, such as injury or illness. The amount refunded under exceptional circumstances is up to the discretion of the Executive Director, depending on the circumstances of the cancellation and FLYRS ability to fill the opening in the program.
1. Early Cancellations
Early cancellations must be submitted a minimum of ONE WEEK (7 days) before the start of the FLYRS program. Early cancellations should be submitted in writing to flyrsmtb@gmail.com, stating a request to withdraw from the FLYRS program. Cancellation requests received more than one week before the start of the program will be fully refunded, minus any credit card processing fees incurred at registration.
2. Late Cancellations
Cancellations submitted in writing to flyrsmtb@gmail.com LESS THAN ONE WEEK before the start of the FLYRS program are considered late cancellations. Registration fees may only be PARTIALLY refunded for a cancellation received less than ONE week before the start of the program. The amount refunded for late cancellations is up to the discretion of the Executive Director depending on the circumstances of the cancellation and FLYRS ability to fill the opening in the program. Credit amounts for late cancellations usually will not exceed 50% of the registration fee. In cases with unusual or extreme circumstances, a registrant may request that their registration fee be applied to a future equivalent program. If the request is granted, the registrant must, within ONE YEAR register for, and attend an equivalent program; otherwise, all payments are forfeited.
3. No Shows
Registration fees are non-refundable and non-transferable for any no-shows to a FLYRS program.
*NO refunds or credits will be issued for requests submitted after the conclusion of the FLYRS program.
4. Alterations or Cancellations by FLYRS
Note that circumstances beyond the control of FLYRS may necessitate the substitutions, alterations, or even cancellations of a FLYRS program. FLYRS reserves the right to alter, modify, or cancel any program if necessary. Any alterations or cancellations will be communicated via the email provided in the program registration as soon as possible.
In the event that a program must be canceled by FLYRS, the program fees for all registrants to the program will be fully refunded, minus any credit card processing fees incurred at registration.
CANCELLATION AND REFUND REQUEST INSTRUCTIONS
In order to submit a request for a refund and/or cancellation, please send an email to flyrsmtb@gmail.com. Your request should be accompanied with as much detail on your registration and circumstances of your request as possible, including the name(s) of your child(ren), registration confirmation number(s), and the reason(s) for your cancellation request. Please allow 72 hours for us to get back to you about the request.
REFUND METHODS
Refunds will be issued in accordance with the original payment method utilized at registration. If the registration was paid for with cash or check, the refund will be issued via check. If the registration was paid for with a credit card, the refund will be processed through the credit card company, and the refund will be applied to the same credit card number as was used to pay for the registration. We are NOT able to issue the refund to a card other than the one used for the original registration.
Refunds may also be issued as a credit for a future FLYRS program at the discretion of the Executive Director.
It is the registrant’s responsibility to know and understand these refund policies upon registering for a FLYRS program. We realize that exceptional circumstances may arise. FLYRS will CONSIDER refund requests for exceptional circumstances, such as injury or illness. The amount refunded under exceptional circumstances is up to the discretion of the Executive Director, depending on the circumstances of the cancellation and FLYRS ability to fill the opening in the program.
1. Early Cancellations
Early cancellations must be submitted a minimum of ONE WEEK (7 days) before the start of the FLYRS program. Early cancellations should be submitted in writing to flyrsmtb@gmail.com, stating a request to withdraw from the FLYRS program. Cancellation requests received more than one week before the start of the program will be fully refunded, minus any credit card processing fees incurred at registration.
2. Late Cancellations
Cancellations submitted in writing to flyrsmtb@gmail.com LESS THAN ONE WEEK before the start of the FLYRS program are considered late cancellations. Registration fees may only be PARTIALLY refunded for a cancellation received less than ONE week before the start of the program. The amount refunded for late cancellations is up to the discretion of the Executive Director depending on the circumstances of the cancellation and FLYRS ability to fill the opening in the program. Credit amounts for late cancellations usually will not exceed 50% of the registration fee. In cases with unusual or extreme circumstances, a registrant may request that their registration fee be applied to a future equivalent program. If the request is granted, the registrant must, within ONE YEAR register for, and attend an equivalent program; otherwise, all payments are forfeited.
3. No Shows
Registration fees are non-refundable and non-transferable for any no-shows to a FLYRS program.
*NO refunds or credits will be issued for requests submitted after the conclusion of the FLYRS program.
4. Alterations or Cancellations by FLYRS
Note that circumstances beyond the control of FLYRS may necessitate the substitutions, alterations, or even cancellations of a FLYRS program. FLYRS reserves the right to alter, modify, or cancel any program if necessary. Any alterations or cancellations will be communicated via the email provided in the program registration as soon as possible.
In the event that a program must be canceled by FLYRS, the program fees for all registrants to the program will be fully refunded, minus any credit card processing fees incurred at registration.
CANCELLATION AND REFUND REQUEST INSTRUCTIONS
In order to submit a request for a refund and/or cancellation, please send an email to flyrsmtb@gmail.com. Your request should be accompanied with as much detail on your registration and circumstances of your request as possible, including the name(s) of your child(ren), registration confirmation number(s), and the reason(s) for your cancellation request. Please allow 72 hours for us to get back to you about the request.
REFUND METHODS
Refunds will be issued in accordance with the original payment method utilized at registration. If the registration was paid for with cash or check, the refund will be issued via check. If the registration was paid for with a credit card, the refund will be processed through the credit card company, and the refund will be applied to the same credit card number as was used to pay for the registration. We are NOT able to issue the refund to a card other than the one used for the original registration.
Refunds may also be issued as a credit for a future FLYRS program at the discretion of the Executive Director.